STAKATER STAKATER MSP Operations
For managed service providers ready to standardise operations — and stop scaling headcount with every new customer.
The way most MSPs operate today doesn't scale. It just gets harder.
Each customer has bespoke configuration, bespoke networking, bespoke runbooks. Knowledge lives in engineers' heads, not in a system.
10 customers, 5 engineers. 20 customers, 10 engineers. The ratio never improves because there's nothing to leverage.
No self-service. Every VM request, every password reset, every usage question lands in your support queue.
What you have today
✗ Every customer onboarding is a unique project — weeks, not hours
✗ No shared policies — each environment configured manually
✗ Engineers context-switch between 10 different setups daily
✗ A production incident means debugging bespoke configuration
✗ Customer reporting is manual — someone compiles it
What a standard operating model gives you
✓ New customer: create workspace, apply template, done in under an hour
✓ Shared policies — defined once, enforced across every customer automatically
✓ Same architecture everywhere — one mental model, lower error rate
✓ Incidents follow predictable patterns — fix once, applied everywhere
✓ Customers see their own usage in real time — no manual reports
Cloud Orchestrator is the standard operating model layer — deployed once, applied across every customer workspace.
Top layer — What your customers see
self-service portal · usage visibility · SLA reporting · your brand
← Stakater Cloud Orchestrator
one control plane per customer workspace · standardised policies · automated onboarding
← Already running
OpenShift clusters per customer · or shared multi-tenant · ✓ Already running
Operational metrics before and after a standard model.
Metric
Today
With Cloud Orchestrator
New customer onboarding
1–3 weeks, bespoke work
Under 1 hour, automated
Customers per engineer
3–5 (bottleneck)
20+ (platform leverage)
Policy enforcement
Manual, per environment
Defined once, applied everywhere
Customer support calls
High — no self-service
Low — customers self-serve
What each of your managed customers experiences through the platform.
Customers request VMs, environments, and resources themselves — without calling your team.
Customers see what they're running and what it costs. Billing conversations get easier.
Each customer's environment is architecturally separate. One customer's problem can't become another customer's incident.
White-label portal. Customers see your managed service — not the infrastructure underneath.
Stakater Cloud is the reference implementation. We run this operating model ourselves — every day.
Stakater Cloud runs on this model. Multi-tenant, self-service, white-label — real workloads, real customers.
The tenancy layer is certified on the Red Hat Marketplace. Enterprise-supported, not something you maintain yourself.
We productised the operating model layer so MSPs can run the same model without building it from scratch.
Stakater
✓ Red Hat Certified Multi-Tenant Operator
✓ Master Services Agreement — Sweden
✓ Reloader — 24B+ downloads, 9.9k GitHub stars
✓ Global team across 8 countries
One standardised control plane across all customers. Your first customer live in two weeks.
Architecture validated, scope locked
We
· Review your current stack
· Map tenant requirements
You
· Provide infra access
· Nominate platform lead
Cloud Orchestrator running, first tenant onboarded
We
· Deploy Cloud Orchestrator
· Configure tenancy model
You
· OpenShift cluster ready
· SSO credentials
10 tenants live, self-service working
We
· Build service catalog
· White-label the portal
You
· Select pilot tenants
· Validate billing output
Full tenant base migrated, cutover complete
We
· Run-book delivered
· Team trained
You
· Cutover comms
· Support escalation path
New services launched, metering live
We
· Quarterly reviews
· New catalog items
You
· Growth targets
· Feedback loops
One control plane. Standardised operations.
Every customer on the same model.
stakater.com